Grievance Officer
Grievance Officer: Support Team, Samru Travels. Email: inquiry@samrutravels.com. Phone: +91 8975154847 / +91 9768757577 / +91 8976455631. Available Monday to Saturday, 9 AM to 7 PM IST.
How to File a Grievance
Email inquiry@samrutravels.com with your booking ID, a description of the issue, and any supporting documents. You will receive an acknowledgement within 24 hours.
Resolution Timeline
Grievances are acknowledged within 24 hours and resolved within 7-14 business days. Complex cases involving suppliers may take longer.
Escalation
If your grievance is not resolved within 14 business days, you may escalate to grievance@samrutravels.com with your original ticket reference.
Consumer Forum
If your grievance remains unresolved after exhausting the above process, you may approach the appropriate consumer forum or court under the Consumer Protection Act, 2019.
Need help?
Contact Samru Travels at inquiry@samrutravels.com or +91 8975154847 / +91 9768757577 / +91 8976455631.